Michael Stead Cadillac

Message: This was the best car buying experience we have ever had. Justin Medeiros was extremely knowledgeable about every aspect of our new XT5. He was professional, courteous, and answered all our questions which gave us the opportunity to make an educated an informed decision with our purchase. He listened to our story that we have purchased 2 new cars in the past three years and are still looking for the right fit. In addition, gave us information regarding a lease purchase. which is something we have never thought about and ultimately decided was the right fit. Since our purchase he has followed up with us to make sure we were happy with our purchase and if we had any questions that he could help us with he also made sure we knew to call him anytime if there were questions. This car buying experience was enhanced by the Sales Manager Jon Perry who came out and congratulated us and made sure we were satisfied in addition offered us Cadillac gear (clothing, hats), very nice. One more person we must mention was Dominic Hanecak the Finance Director who handled our paperwork he was so knowledgeable and completed our paperwork quickly and efficiently. We our incredibly satisfied with our Cadillac and look forward to enjoying our new car. This Team was Amazing! Thank you! Jackie and Danny.

Message: From the moment we walked in we were acknowledged and treated with respect and thoughtfulness. Justin was are primary contact and he was wonderful to deal with. was sable to answer all our question and was kind and patient. If he wasn't available when we came in he made sure there was someone there to help us. Everyone we came in contact with or just emailed us was courtesy and helpful. I love my new CT5. Thank you Justin,.

Message: Walked in and purchased a 2023 Escalade Sport - Onyx Package. Deal was completed over the phone and delivered to my home within a couple of hours. Justin was my sales person and Jon Perry the sales manager made the process easy. Minor issue with the front bumper but the service manager Rafael was all over it. Will definitely purchase from this dealership again in a few years. Ask for Justin, he will take care of you.

Message: The customer service at Michael Stead is outstanding, they take pride in their customer relationships. Our experience purchasing our 2024 XT6 was nothing we had experienced before, the entire transaction was so quick and efficient. Highly recommend for your car purchase and any service needs! Thank you again!

Message: Our Cadillac SRX was in need of extensive repairs and, after doing some research, decided to try Michael Stead Cadillac in Walnut Creek. We were given a quote after extensive diagnostics, and I authorized repairs.. The repair was fraught with unexpected problems and ultimately a new engine was needed to fix everything. The dealership and service dept. bent over backwards to work with GM to get the new engine and honor warranties, plus extra parts and labor not in the original estimate.. Of course this took extra time to pull this off. But Jack, in service, kept us informed and let us know what was the best course to take to make the vehicle run like new again. He genuinely cares about his customers.. When the job was finished, and we came to pick up the car, we hoped that with all the extra parts and labor they would stick to the original estimate. What a pleasant surprise it was that they kept their word and stuck with the original estimate although the repair was obviously much bigger.. It’s rare these days that an auto service dept. would go out of their way to make things right for its customers. I highly recommend this dealership because of their personal service and caring mechanics.. And if you’re lucky enough to get Jack as your service consultant, be prepared for the best Cadillac auto service has to offer. I highly recommend Michael Stead Cadillac and if they had more stars to give, I’d give them six. ⭐️⭐️⭐️⭐️⭐️⭐️.

Message: We recently got a Escalade at this Walnut Creek Cadillac. First off we had went to Fremont had a horrible experience so we said let’s try Walnut Creek. Kiel helped us not only was he super professional but helped us out and was above and beyond and wasn’t trying to get over on us as the Fremont location was. We really appreciate Kiel and the customer service he provided us with!